Welcome to Loops and Threads Store’s FAQ section! We’ve gathered answers to common questions about our crafting supplies, shipping policies, and more. Whether you’re looking for specialty yarns, Christmas crafts, or sewing notions, we’re here to help your creative journey run smoothly.
Product Questions
What types of crafting supplies do you offer?
We specialize in a wide range of crafting materials including:
- Yarns (Baby Yarn, Basic Yarn)
- Sewing notions (Bobbins, Buttons, Bulk Sewing & Notions)
- Needlecraft supplies (Circular Needles)
- Crafting beads (Beads & Jewelry)
- Seasonal items (Christmas Crafts & DIY)
- And much more! Browse our full menu for our complete selection.
Do you offer bulk purchasing options?
Yes! We have special categories for Bulk Crafts & Hobbies and Bulk Sewing & Notions perfect for serious crafters, small businesses, or group projects. These items often come with quantity discounts.
Are your materials high quality?
Absolutely. We carefully curate our collections, from our Premium Cotton Bundles to our Supreme Fiber Fill. Each product is selected with the discerning crafter in mind. If you’re ever unsatisfied, we offer a 15-day return policy.
Shipping & Delivery
Where do you ship to?
We ship globally to most countries, excluding some parts of Asia and remote regions. Our network includes most of North America, Europe, Australia, and other major craft-loving regions.
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Processed in 1-2 days, delivered via DHL/FedEx in 10-15 days after shipping
- Free Shipping: For orders over $50, processed in 1-2 days, delivered via EMS in 15-25 days after shipping
How can I track my order?
You’ll receive tracking information via email as soon as your order leaves our studio. This will allow you to follow your creative supplies every step of their journey to your door.
Payments & Accounts
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. You can shop with confidence knowing your payment details are protected.
Returns & Exchanges
What is your return policy?
We stand behind our products. If you’re not completely satisfied with your purchase from our MichaelsPro line or seasonal collections like Christmas Crafts & DIY, you may return it within 15 days of delivery for a refund or exchange.
How do I initiate a return?
Please contact our support team at [email protected] with your order details. We’ll guide you through the simple return process and help resolve any issues.
Contact & Support
How can I contact customer service?
Our craft-loving support team is ready to help! Email us at [email protected] for assistance with orders, products, or any other questions. We typically respond within 24 hours.
Where is your store located?
Our studio is located at 1070 Winding Way, Providence, US 02903. While we primarily operate online, you’re welcome to visit by appointment to see select products in person.
Happy crafting from all of us at Loops and Threads Store — where every delivery brings new creative possibilities!